There is no doubt that there is a construct which we can call the "culture of quality". Many have written on the subject. Some have defined it. You can sense it in its absence, and you can augment it in its presence.
But the challenge is creating it.
In my proficiency testing program (Clinical Microbiology Proficiency Testing or CMPT) we are a small group with a core of 5 and a half, and an extended family of another 18 of committee members and our sister program. One can see, especially within the core, that the culture perpetuates Quality Management and Quality Management perpetuates the culture. OFIs, Quality Manual, Document Control, internal and external assessments are so much part of the structure, it would be near impossible to revert back to our pre-2004 situation.
But growing that culture in a larger structure such as a medical laboratory, or a corporation is a bigger challenge, I think. Bigger, but I expect (and trust) not impossible. We will need access to the bigger core network.
I think there is a place here for creative use of "social networking" programs. Clearly a place for more imagination and creativity than money.
More later.
m
You can visit CMPT at www.cmpt.ca
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