I had a conversation today with a laboratory director in a newly accredited laboratory who was grousing about their new quality management problem. Seems the new program is costing a fortune because they keep finding new problems that have to be fixed.
But if they weren't fixed, wouldn't they still be costing the laboratory time, effort, energy and money?
No. Because if we didn't know they were there, we wouldn't have to deal with them.
If it weren't so sad, it would be tragic.
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A'sad, sad story' and one I have heard as well in my own quality management experiences. I believe that we can spend great effort and resources in maintaining the status quo - our systems and structures work to reinforce this unfortunately. I love the concept of cost of poor quality because it moves us into a change of mindset, practice and approach towards investing in measurable quality. Quality management is not a 'quick fix' but a rewarding and very engaging long term journey with measurable positive outcomes. Bye bye status quo ...
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